Your order will be processed within 3 working days of being placed and payment being received. If there are any longer delays due to stock or shipping problems you will be contacted and notified of such.
The website will automatically calculate the shipping cost for each order. For international orders we always double check the freight cost before sending your order and will notify you for any change to the shipping cost. We reserve the right to change the shipping cost if it has been calculated incorrectly on the website.
Orders over $29 get free shipping, except rural where there is a surcharge. If your address is rural you will be charged a $5 rural surcharge fee (regardless of order value) and if you don’t disclose this at the time of purchase we can charge you for the rural surcharge before sending your order.
We send all New Zealand orders by Fastway couriers, including rural delivery. All international orders are sent by NZ Post through either International Air or International Courier (depending on your selection). International Air is untracked as specified on the shipping charge and therefore is sent at the buyers risk. Any missing or undelivered parcels will not be replaced and any additional charges relating to tax within the customers country will be at the cost to the customer.
Please note we must have a physical address to send orders to. We cannot deliver to PO Boxes.
New Zealand orders delivered by Fastway will not be left at your house unless you are home. A card for call will be left. If you would like the order left if you are not home please specify this on your order but the herb farm will not replace any missing orders that have been left on request.
All products shipped from The Herb Farm store are packaged in compostable bags made from corn starch, PLA and PBAT. All printing is done with a non-toxic ink making our packaging 100% earth friendly and a natural alternative to traditional plastic based courier bags.