VIP REWARDS

 

Our customers are everything, so we want to make sure that your are rewarded through our VIP Loyalty Tiers!

 

 

Get more out of your loyalty by earning more VIP points and advancing to new tiers with access to exclusive offers and rewards!

You'll be able to keep an eye on your loyalty status at the bottom of your 'New Points Balance' email and we'll let you know when you've earned a spot in a new tier! Don't have a VIP account? You can create one here and start earning now!

JOIN OUR VIP REWARDS PROGRAM

 

Our Rewards  

Your VIP Account

How To Earn Points

* Points cannot be earned on shipping.

 

 

How To Redeem Points

 Your VIP Points can be redeemed as rewards to be used on your next purchase. Once you've earnt enough points to unlock a reward, you will automatically receive an email letting you know. You can redeem this reward or wait until you have earnt a larger reward.

  To access a reward, click “redeem reward” in your reward notification email. If logged in, you will be sent to the VIP Rewards section on our website. Select the available reward you would like to redeem. You will then receive an email with a discount code to apply at checkout. This discount code will be valid for 12 months once redeemed, with the exception of the Birthday Reward which is valid for 60 days.

 Note: VIP Rewards cannot be applied to Shipping Costs. Only one discount code can be applied at checkout and it cannot be used in conjunction with subscription orders or any other offer. 

 

 

Terms and Conditions - Herb Farm VIP Program

  1. Anyone who visits The Herb Farm store or signs up online can join The Herb Farm VIP Rewards program.

  2. Points can be earned through purchases in-store and online. Every $1 spent = 1 VIP point.

  3. Points can be earned by liking our Facebook page, following us on Instagram or buy writing a product review (Max 2 reviews per person per month).

  4. You must accumulate 100 points before they can be redeemed.

  5. VIP Rewards cannot be applied to Shipping costs.
  6. Rewards are valid for 12 months from issue date.

  7. VIP rewards cannot be used by another customer.

  8. VIP rewards are not available on purchases made at The Herb Farm Café.

  9. VIP rewards are redeemable for Herb Farm Products only at The Herb Farm Store, Grove Road, Ashhurst or online at www.herbfarm.co.nz

  10. Rewards cannot be used in conjunction with some store offers or promotions.

  11. Rewards cannot be used to purchase The Herb Farm or The Herb Farm Café gift vouchers or gift cards.

  12. VIP’s must identify themselves as a VIP when making a purchase. Points cannot be added to your account at a later date.

  13. Earned points will be deducted from your VIP account for products returned.

  14. The Herb Farm reserves the right to modify or cancel the VIP Rewards Program at any time.

  15. To be a VIP you must be subscribed to our VIP database in order to receive information and be contactable. If you unsubscribe then your VIP account will no longer be valid.

  16. Reward points are not earned on gift vouchers when redeemed.

  17. Coupons can only be redeemed once.

  18. If you redeem your coupon online for a purchase less than the full value of the coupon the balance of the coupon is not redeemable on another purchase.

FAQs

How do I join?

Simply create a customer account on our website and you will automatically become part of our VIP Rewards Program. JOIN OUR VIP REWARDS PROGRAM

How do I earn points?

There are plenty of ways to earn points, you can see them under the Earn tab of your VIP profile widget.

How do I check my points balance and redeem rewards?

Log in from our website by clicking on our VIP Rewards tab in the bottom right hand corner of our homepage. Use your points to claim the rewards that you want, or save them up to unlock higher value rewards. 

How do I use my rewards?

Just copy and paste your unique coupon code into the discount bar at the checkout and lick APPLY (only one coupon code per order). If you have chosen a free item please ensure you add the item to your cart before applying the code. 

Terms and Conditions - Herb Farm VIP Program

  1. Anyone who visits The Herb Farm store or signs up online can join The Herb Farm VIP Rewards program.
  2. Points can be earned through purchases in-store and online. Every $1 spent = 1 VIP point.
  3. Points can be earned by liking our Facebook page, following us on Instagram or buy writing a product review (Max 2 reviews 30-day period).
  4. You must accumulate 100 points before they can be redeemed.
  5. Rewards are valid for 12 months from issue date.
  6. VIP rewards cannot be applied to Shipping Costs.
  7. VIP rewards cannot be used by another customer.
  8. VIP rewards are not available on purchases made at The Herb Farm Café.
  9. VIP rewards are redeemable for Herb Farm Products only at The Herb Farm Store, Grove Road, Ashhurst or online at www.herbfarm.co.nz
  10. Rewards cannot be used in conjunction with some store offers or promotions.
  11. Rewards cannot be used to purchase The Herb Farm or The Herb Farm Café gift vouchers or gift cards.
  12. VIP’s must identify themselves as a VIP when making a purchase. Points cannot be added to your account at a later date.
  13. Earned points will be deducted from your VIP account for products returned.
  14. The Herb Farm reserves the right to modify or cancel the VIP Rewards Program at any time.
  15. To be a VIP you must be subscribed to our VIP database in order to receive information and be contactable. If you unsubscribe then your VIP account will no longer be valid.
  16. Reward points are not earned on gift vouchers when redeemed.
  17. Coupons can only be redeemed once.
  18. If you redeem your coupon online for a purchase less than the full value of the coupon the balance of the coupon is not redeemable on another purchase.
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