AFTERPAY

If you’ve paid for your order using Afterpay, refunds will be processed with the following conditions - refunds for Afterpay purchases will be issued minus a 7% deduction

• This includes Afterpay’s non-refundable transaction fee (7%)
• Example: On a $100 order, your refund would be $93 after the deduction
• This policy applies to change-of-mind returns only
• If your product is faulty, damaged, or not as described, you are entitled to a full refund under the New Zealand Consumer Guarantees Act (CGA)

All other aspects of our Returns & Refunds Policy remain the same (including product eligibility and return timeframes).

Minimum term

By signing up to The Herb Farm Subscription Service, you agree to a minimum commitment of three (3) subscription orders before you can cancel or amend your Subscription.

Orders cannot be cancelled or amended during this initial minimum period. You can sign up to our subscription service by selecting the “Subscribe” option on eligible products when shopping online.

By choosing this service, you’ll automatically receive up to 20% off all recurring subscription orders of our natural Herb Farm goodies. You can choose how frequently you’d like to receive your products - every 4, 6, 8 or 12 weeks.

Please note that VIP Rewards cannot be used in conjunction with subscription orders.

Subscription flexibility (after minimum term)

Once the minimum term (3 subscription orders) has been reached, you’ll have full control over your subscription, including the ability to:

• Manage your subscription frequency and next order date
• Update payment details or shipping address
• Add, swap or remove subscription items
• Skip an upcoming order
• Cancel your subscription

All changes can be made by logging into your Herb Farm account. Please ensure any updates, skips, or cancellations are made at least 24 business hours prior to your next shipment date. 

If changes are made after this time, your order may still be processed and shipped.

Pricing and discounts

• All subscription products are subject to The Herb Farm’s current Recommended Retail Prices (RRP).
• We may review and update product pricing periodically to reflect changes in ingredient costs, shipping costs, supplier pricing, or other operational factors.
• When price updates occur, the subscription discount percentage you receive (e.g., 20%) will remain the same and will continue to be applied to the current RRP of that product at the time your order renews.
• Any price changes will be clearly communicated in advance via email and/or through your account dashboard.
• The total amount charged for your subscription will always be visible before each order renews.

Shipping and delivery

New Zealand:

• Free shipping for subscription orders over $35.00
• $10.00 shipping fee for orders under $35.00

Australia:

• Free shipping for subscription orders over $99.00
• $25.00 shipping fee for orders under $99.00

International:

• Free shipping for subscription orders over $250

Please note: Shipping fees and free shipping thresholds are subject to change to reflect adjustments in courier or carrier pricing. Any changes will be communicated prior to your next billing cycle.

Payments and failed transactions

• Payment for each subscription order will be automatically processed using your saved payment method on the scheduled billing date.
• If a payment fails, our system will automatically attempt to reprocess it. If unsuccessful, your order may be delayed or cancelled until payment is
  completed.
• It is your responsibility to ensure that your payment details are up to date to avoid disruption.

Cancellations (after minimum term)

You may cancel your subscription at any time after the minimum term has been completed by logging into your Herb Farm account.

Cancellations must be made at least 24 business hours prior to your next scheduled shipment date.

If you cancel after this period and your order has already been processed, the order will be shipped as usual.

You may return the unopened product(s) at your own cost, provided they remain
in unopened, resaleable condition.

General terms

• Subscription availability may vary depending on product stock.
• The Herb Farm reserves the right to modify or discontinue the Subscription Service (or any part of it) by providing reasonable notice to subscribers.
• By subscribing, you agree to these Terms & Conditions, which may be updated periodically. The most current version will always be available on our website.