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Right Product Guarantee

We understand that as much as we want you to have the right product for your skin type, it can sometimes be a daunting process if the selected products are not right.
We want to help remove this concern for you so you can feel assured that you will get the right skincare for heathy, glowing skin that you feel confident in.
If you purchase a skincare product from us and don’t feel it is suited to your skin type, don't write it off.
Get in touch and let us know more about your skin type and how the product didn’t suit, and we will work with you to get the right product for your skin type – at no cost to you!

Please follow the simple instructions below if you would like to activate the Right Product Guarantee:

  1. Complete the Right Product Guarantee Return Form.
  2. We will consult with you and send sample sachets of potential skincare product alternatives for you to try and assess, along with a prepaid courier bag to send your product back to us.
    Please note: the product needs to have at least 50% of the contents remaining.
  3. Once you have tried the sample sachets, let us know which skincare product you would like as a replacement and, when we receive the returned skincare product, we will send you your selected replacement skincare product!

Terms & Conditions:

  • Only skincare items purchased on www.herbfarm.co.nz or at The Herb Farm Retail Shop and with proof of purchase (signing up for a customer account is a great way to keep track of purchases) may be accepted for the Right Product Guarantee.
  • You must activate the Right Product Guarantee within one month of purchasing the skincare product.
  • We're sorry, but shipping fees are non-refundable. However, the shipping of returning the product and sending the replacement are covered by us.
  • Through the consultation process and sampling, you will receive an accepted replacement skincare product. We cannot replace a skincare product more than once.
  • We work in consultation with you to find the right product for your skin within our product range, we do not offer refunds sorry.
  • Right Product Guarantee is only applicable to the following Herb Farm Skincare products which are related to skin type: Cleansers, Exfoliators, Toners and Face Creams excl. Mens Moisturiser.