Your order will be processed within 3 business days of being placed and payment being received. If there are any delays due to stock or dispatch issues, we will contact you as soon as possible to let you know.

NEW ZEALAND

We dispatch all New Zealand orders with NZ Post via Vertical Logistics, including rural. We require a physical address as we cannot dispatch to PO Boxes. If on delivery no one is home to receive and sign for the consignment the courier will leave it in a safe place. If there is nowhere the courier considers safe to leave the consignment they will leave a calling card. If you would like your consignment left at your address please specify this on your order, however any missing orders will not be replaced.

INTERNATIONAL

We currently do not ship to Hong Kong or China. All international orders are dispatched with DHL on a tracked service which require a signature on delivery. Any import duty or tax charges on arrival in the receiving country are the customer’s responsibility and cost. In the unlikely event of any missing or undelivered consignments, please contact us so we can make enquiries with DHL.

All products shipped from The Herb Farm are packaged in either a compostable bag made from cornstarch PLA and and other biodegradable materials such as PBAT or a cardboard box. All printing is done with a non-toxic ink, making our packaging 100% earth friendly, compostable and a natural alternative to traditional plastic-based courier bags.