At The Herb Farm Café we believe that we need exceptional people to be able to provide exceptional customer service and that we can achieve this through attracting, hiring and nurturing the right people. We thrive as a team on learning, growing and collaborating to become the best versions of ourselves and our business.
Open Book Management
At The Herb Farm Café we share our critical numbers with our team and meet weekly to share progress towards targets and forecast the following period. We believe that collaborating and sharing ideas is a key part of growing as a team and business.
Performance Incentive Program
We love rewarding our team and every member has access to the critical numbers and aware of the weekly budgets set and progress towards these.
When we hit our weekly target then we pay 1% of weekly turnover on a pro rata basis, based on hours worked, to every single team member.
There is no upper limit to the amount we can earn!
Our managers are able to confidently read and interpret the critical numbers and have a deep understanding of the fixed costs and overheads at the café.
We set our managers KPI’s each month based on our COGS and Wage costs. When these targets are met we pay an additional 1% of turnover split between the managers.
Robust systems are key to a successful business and we invest in the tools we need to thrive. We use a range of systems including Wizbang and Loaded Reports which allow us to track our key numbers daily and helps us hit and exceed our targets.
Employee Professional Development
We are a team of ‘A Player’s’ and know that to achieve this we need to invest in the growth, training and development of each team member. We work closely with a Hospitality Coach and are developing training systems to allow each team member the opportunity to be the best they can be.
We are a family-owned business and strive to create a welcoming, positive and caring culture where our team can thrive, learn and grow.
Want to join our team? We are always looking for 'A Players'!
CURRENT JOB OPPORTUNITIES
CAFE ASSISTANT MANAGER ROLE
At The Herb Farm Café we strive to create a welcoming, positive and caring culture where our team can thrive, learn and grow.
Our popular café is set in the beautiful grounds of The Herb Farm gardens and is a well-known and loved meeting spot for locals and visitors to the region.
The Assistant Cafe Manager role is a key part of our tight-knit leadership team. This role is an opportunity for an A-Player to learn and grow within the role and play an instrumental part in the smooth daily operations of the café and deliver on our commitment to exceptional customer service.
To be successful, you will need to have:
- At least 2 to 3 years hospitality experience
- Proven team management skills
- Barista experience preferred
- Ability to work weekends and some evenings
- Ability to work in a fast-paced environment whilst maintaining high standards
- Exceptional Customer Service Skills
- A General Managers Certificate or the ability to obtain one
- Most importantly, a love for hospitality, an amazing attitude and a customer-first philosophy
What's in it for you:
- Opportunity to learn and develop your skills, including understanding critical business numbers
- Performance Incentive Program – uncapped earning potential
- Beautiful rural setting
- Free parking
- Positive and passionate team environment
- Grow with the business and develop on a personal and professional level
Please apply through our Seek Advert.